Refund policy

Please review the following information before requesting a return, exchange, or refund from Rovasakern.

Return request window: 30 calendar days after receiving your order.
Before returning an item: Contact info@rovasakern.com for instructions.
Approved refunds: Returned to your original payment method.
Restocking fees: None.

1. Return Eligibility

You may request a return within 30 calendar days after receiving your order. This period is for submitting your request. Once your request has been reviewed, we will provide instructions for sending the item back.

For a change-of-mind return under our voluntary 30-day policy, the item must:

Be unused, unworn, unwashed, and undamaged.
Be in the same condition as when you received it.
Be returned in its original packaging.
Include all original tags, accessories, manuals, and other supplied parts, where applicable.
Be accompanied by proof of purchase, such as your order number or order confirmation.

Items showing signs of use, washing, alteration, improper handling, or customer-caused damage, or with missing parts, may not qualify under this voluntary policy.

These conditions do not limit your rights concerning faulty, damaged, or incorrect goods, or any statutory cancellation or return rights.

2. How to Start a Return

Email our customer support team. Contact info@rovasakern.com before sending the item back.
Include your order details. Provide your order number, full name, the item you wish to return, and the reason for your request. A reason is not required where you are exercising a statutory right to cancel without giving one.
Explain any product issue. If the item is damaged, defective, or incorrect, include photos or a short video where reasonably possible. If you cannot provide these, let us know so we can discuss another way to assess the issue.
Follow the return instructions. After reviewing your request, we will confirm the applicable instructions and return address.
Pack the item securely. Include your order number or return reference. Keep your postage receipt and tracking information until your return has been resolved.

Please contact us before returning an item. This helps us route and identify your return correctly. Returns sent without prior contact may take longer to process. This procedure does not override your statutory rights.

3. Return Address

Returns must be sent to:

15392 Cobalt St.
Sylmar, CA 91342
United States

Please contact us before shipping your return and follow the instructions provided for your order. Include your order number inside the package.

Our business address in Cheyenne, Wyoming, is not our returns destination. Please use the return address above.

4. Damaged, Defective, or Incorrect Items

Please check your order after delivery. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible.

Include your order number, a description of the issue, and supporting photos or video where reasonably available. Keep the item and packaging while we review the matter.

We will assess the issue and arrange an appropriate remedy, which may include a replacement, repair, or refund, depending on the circumstances and your rights under applicable law.

Where the issue is our responsibility or applicable law requires it, we will cover necessary return shipping costs. Please contact us before arranging postage so we can provide instructions.

The 30-day voluntary return window does not shorten any longer statutory period for reporting defective or nonconforming goods.

5. Shipping & Return Fees

No restocking fees. We do not charge a restocking fee for product returns.

Consistent with our Terms of Service, customers will only be charged once for shipping costs, including returns. We will explain any applicable shipping arrangement before you send the item back and will not impose duplicate shipping charges.

Any shipping charge or deduction must be consistent with the terms disclosed when you purchased and applicable law. Where the law requires a refund of original delivery charges, we will include the required amount.

6. Refunds

After receiving your returned item, we will inspect it and notify you whether your return has been approved. If it is not approved, we will explain the reason.

For approved returns under our voluntary policy, we will process your refund to your original payment method within 7 business days after receiving the returned item.

Your bank or payment provider may need additional time to post the credit. Depending on the provider, it may appear on a later statement, sometimes within 1–2 billing cycles. This is separate from our refund processing time.

If you have not received confirmation after 7 business days from the delivery of your return, email us with your order number and return tracking information. If we have confirmed the refund but it is not visible, please also contact your bank or payment provider.

Where applicable law requires an earlier refund or a different refund procedure, we will follow that requirement. Store credit will not replace a refund you are entitled to receive unless you choose to accept it.

7. Exchanges

If you would like to exchange an item, contact us first with your order number and details of the replacement you would prefer.

Exchanges are subject to eligibility and product availability. We will explain the process and any applicable price difference before you proceed.

If the requested replacement is unavailable, we will explain your options. For an approved return, these may include a refund or, only if you prefer, store credit. This does not limit remedies available under applicable law.

8. Return Exceptions

The following categories are generally excluded from change-of-mind returns under our voluntary 30-day policy, where permitted by law:

Perishable items.
Intimate apparel and hygiene-related products, particularly where protective seals have been opened.
Gift cards.
Customized or personalized items.
Digital products.
Items clearly marked as clearance or final sale before purchase.
Items missing their original packaging or for which we cannot reasonably verify the purchase.

These exclusions do not remove rights relating to damaged, defective, or incorrect goods. They also do not create exceptions to statutory cancellation rights where the law does not allow them.

If you are unsure whether a product is eligible, please contact us before purchasing or requesting a return.

9. Order Cancellations & Processing

Cancellation requests: Please contact us within 2 hours after placing your order if you wish to cancel it or request a change. Include your order number and the details of your request.

We will make reasonable efforts to accommodate your request, but a change or cancellation may not be possible if processing or shipment has already begun.

Order processing: Our usual processing time is 1–3 days. Processing time is separate from shipping transit time and is not a guaranteed cancellation period.

If we cancel an order after payment has been collected, we will refund the amount paid for the canceled order to the original payment method.

This operational cancellation window does not limit statutory withdrawal rights, rights relating to shipping delays, or other mandatory consumer protections.

10. Your Consumer Rights

This policy provides a voluntary 30-day return option in addition to any rights you have under applicable law. Nothing here excludes or limits rights that cannot lawfully be waived.

Where EU consumer rules apply, eligible online purchases generally include a 14-day right of withdrawal without giving a reason, subject to statutory exceptions. Our voluntary return conditions do not replace or restrict that right.

If applicable law gives you different return conditions, refund deadlines, or remedies for faulty goods, those requirements take precedence over conflicting provisions of this policy.

11. Contact Us

Contact us for help with return eligibility, return instructions, exchanges, or refund status. Please include your order number so we can locate your purchase.

Email: info@rovasakern.com