1. Shipping Options & Rates

The following shipping options are available for eligible orders and destinations. All rates below are in U.S. dollars (USD).

On smaller screens, swipe or scroll horizontally to view all shipping details.

Free Shipping is the 5–8 business day shipping option for qualifying orders. It does not include a free upgrade to Express or VIP Shipping.

Please review the shipping methods, eligibility, and final charges displayed at checkout before paying. Availability may depend on the items in your order and the delivery destination.

2. Order Processing

Our usual order processing time is 1–3 days. This covers preparing your order for dispatch and is separate from the carrier’s transit time.

Choosing Express or VIP Shipping changes the estimated transit time. It does not automatically shorten the processing period.

If we become aware of a processing delay affecting your order, we will notify you as soon as reasonably possible and explain the available options.

3. Delivery Estimates

Your estimated arrival time includes order processing plus the transit time for the shipping method selected .

• Standard / Free Shipping: 1–3 days of processing, followed by an estimated 5–8 business days in transit.
• Express Shipping: 1–3 days of processing, followed by an estimated 3–5 business days in transit.
• VIP Shipping: 1–3 days of processing, followed by an estimated 2–3 business days in transit.

Business days generally mean Monday through Friday, excluding relevant public holidays. Transit estimates may be affected by the destination, customs clearance, carrier operations, severe weather, and holiday demand.

Delivery times are estimates unless we expressly agree to a guaranteed delivery date. This does not remove our obligations to deliver within an agreed period or any deadline required by applicable law.

4. International Shipping

We offer international shipping to destinations supported at checkout. Please enter your full delivery address to view the available shipping options.

Some products or shipping methods may be restricted for particular countries or regions. If your destination is not available, contact us before placing an order so we can check whether delivery is possible.

International transit times can vary, particularly where customs clearance or local delivery services are involved.

5. Customs, Duties & Taxes

International orders may be subject to import duties, taxes, customs clearance charges, or carrier handling fees under the destination country’s rules.

Where these charges are collected at checkout, they will be shown before payment. Charges not collected at checkout may be payable on import where legally applicable and properly disclosed.

Responsibility for these charges depends on the terms disclosed when you purchase and applicable law. Nothing in this policy transfers a tax or customs obligation to you where the law requires us to bear it.

If you need clarification about potential import charges, please contact us before ordering. Your local customs authority can also explain destination-specific requirements.

6. Delivery Address & Order Changes

Please check your delivery address carefully before placing an order. Include your street address, apartment or suite number where applicable, city, state or region, postal code, and country.

If you notice an error or need to request a change or cancellation, email info@rovasakern.com as soon as possible, preferably within 2 hours after placing the order.

We will make reasonable efforts to help, but changes may not be possible once processing or shipment has begun. Our 1–3 day processing estimate does not guarantee that an order remains editable during that time.

If a package cannot be delivered because of an address issue, contact us so we can review the circumstances and discuss the available options. Any additional arrangement or charge will be explained before you agree.

These procedures do not limit statutory cancellation rights or other mandatory consumer protections.

7. Delayed or Missing Deliveries

If we become aware that your order is delayed, we will contact you as soon as reasonably possible and provide a revised estimate where available.

If your order has not arrived within the estimated period, email us with your order number and any tracking information available. We will review the delivery status and help investigate the issue.

If tracking shows delivery but you cannot locate the package, check the delivery details and any reception, mailroom, or household collection arrangements, then contact us for assistance.

Where a shipping delay requires your consent under applicable law, we will provide the required notice and cancellation or refund options. A revised estimate does not remove your right to an applicable remedy.

8. Returns & Damaged Items

For return eligibility, return instructions, exchanges, and refund processing, please review our Return Policy, available on our website.

If your order arrives damaged, defective, incomplete, or incorrect, contact info@rovasakern.com as soon as reasonably possible.

Include your order number, a description of the issue, and photos of the item and packaging where reasonably available. Keep the packaging while we review the issue.

9. Your Consumer Rights

Nothing in this Shipping Policy excludes or limits consumer rights that cannot lawfully be waived.

For consumers covered by EU or UK consumer rules, goods must generally be delivered without undue delay and within 30 days after the contract is concluded, unless a different delivery period has been agreed.

If delivery does not occur within the agreed or legally required period, you may be entitled to require delivery within an additional reasonable period and, if delivery still does not occur, cancel for a refund. In certain circumstances, including refusal to deliver or a missed essential delivery date, an additional period may not be required.

Where applicable law provides different deadlines, cancellation rights, or remedies, those requirements take precedence over any conflicting wording in this policy.