Privacy policy

This Privacy Policy explains what personal information we collect, how we use and disclose it, and the choices available to you when you interact with Rovasakern.

Privacy questions or requests: info@rovasakern.com

1. About This Policy

Rovasakern, available at rovasakern.com, is operated by Silvermonta Global Trading Inc. In this Privacy Policy, “we,” “us,” and “our” refer to Silvermonta Global Trading Inc.

This policy describes how we handle personal information when you browse our website, place an order, create an account, contact customer support, or otherwise interact with our store.

“Personal information” means information that identifies, relates to, or can reasonably be linked to an individual or household. Information that has been properly deidentified or aggregated is treated as required by applicable law.

We handle personal information subject to applicable U.S. privacy and consumer protection laws. Nothing in this policy limits rights or obligations that cannot lawfully be waived.

2. Information We Collect

Information You Provide

Depending on how you interact with us, we may collect:

Contact details: your name, email address, telephone number, and billing and shipping addresses.
Order details: products purchased, order history, delivery details, and return, exchange, or refund requests.
Account details: information used to create, authenticate, and maintain your customer account, if you create one.
Payment-related information: information needed to process or verify a transaction, as described in Section 7.
Communications and submissions: support messages, feedback, reviews, and information you choose to provide through available forms, surveys, or promotions.

Information Collected Automatically

When you use our website, we and the service providers involved in operating it may collect technical and usage information, including:

IP address, browser type, operating system, and device identifiers.
Pages viewed, links clicked, referring pages, and browsing activity.
Shopping cart activity, preferences, and interactions with checkout.
Approximate location inferred from your IP address.
Diagnostic information used to identify errors or suspicious activity.

Information from Service Providers

We may receive information from payment providers, shipping partners, our commerce platform, and analytics or advertising partners involved in the services you use. This may include payment status, delivery updates, fraud indicators, and campaign interaction information.

3. How We Use Information

We use personal information for purposes connected with operating and improving our store, including to:

Process payments, fulfill orders, and arrange delivery.
Manage accounts, returns, exchanges, and refunds.
Respond to questions and provide customer support.
Send order updates and other necessary service communications.
Remember preferences and maintain shopping cart functionality.
Understand website performance and improve the shopping experience.
Send marketing and measure advertising, subject to applicable law and your choices.
Detect fraud, prevent misuse, and protect accounts and transactions.
Maintain records, meet legal obligations, and resolve disputes.

If a promotion or optional feature has additional privacy terms, we will make those terms available in connection with that activity.

4. Cookies & Similar Technologies

Cookies are small files stored by your browser. Similar technologies include pixels, local storage, and other identifiers used to recognize a browser or device.

We and the providers involved in our website may use these technologies for:

Essential functions: shopping carts, checkout, authentication, and security.
Preferences: remembering settings and improving site usability.
Analytics: understanding visits, interactions, and website performance.
Advertising: measuring campaigns and supporting relevant advertising where used and permitted.

You can manage cookies through your browser settings. Where our website provides a cookie banner or privacy preference tool, you can also use those controls. Blocking certain cookies may affect website functionality.

Browser controls may not manage every tracking technology. If you need help understanding the choices available for our store, contact us using the details below.

5. Advertising & Marketing

We may use browsing, purchase, and interaction information to understand product interests, measure campaigns, and personalize advertising. Advertising partners may collect information through cookies or pixels and combine it with information from other sources, subject to applicable law and your choices.

Certain advertising disclosures may be considered a “sale,” “sharing,” or processing for targeted advertising under applicable U.S. privacy laws, even when no money is exchanged. The applicable classification depends on the actual activity and the law that applies.

You may request an opt-out of these activities by emailing info@rovasakern.com or using any applicable privacy controls provided on our website. Where legally required, recognized opt-out preference signals, such as Global Privacy Control, must also be honored.

To stop marketing emails: use the unsubscribe link in the message or contact us. We may still send necessary order, account, or customer service communications.

We do not disclose your personal information to third parties for their own direct marketing without your prior express consent.

6. How We Disclose Information

We may disclose relevant personal information to the following categories of recipients:

Commerce and technology providers: Shopify and providers supporting hosting, website functionality, communications, and support.
Payment and transaction providers: providers involved in processing payments, verifying transactions, and preventing fraud.
Fulfillment and shipping partners: parties helping prepare, ship, deliver, or handle returns for your order.
Analytics and advertising partners: providers supporting measurement and marketing, subject to applicable law and your privacy choices.
Professional advisers and authorities: where reasonably necessary for legal compliance, accounting, protecting rights, or responding to lawful requests.
Business transaction parties: relevant parties in a proposed or completed merger, acquisition, restructuring, or transfer of assets, subject to applicable safeguards and law.
Other recipients you authorize: where you direct us to disclose information or provide consent.

Disclosures are subject to applicable legal requirements and any contractual restrictions governing the recipient’s use of the information.

7. Payment Information

Payments are handled through the payment options and providers available at checkout. Depending on the method selected, payment details may be submitted directly to the relevant provider.

We may receive transaction details needed to manage your order, such as billing information, payment status, transaction references, and limited payment-method details.

A payment provider may also process information under its own privacy policy for purposes such as fraud prevention and legal compliance.

Please do not email your full card number, card security code, account password, or one-time verification code to us.

8. Your Privacy Choices & Rights

Depending on your location, the law that applies, and whether we are subject to its requirements, you may have rights to:

Learn whether we process your personal information and access it.
Correct inaccurate personal information.
Request deletion, subject to applicable exceptions.
Obtain a portable copy of certain information.
Opt out of applicable sales, sharing, or targeted advertising.
Limit certain uses of sensitive personal information where that right applies.
Appeal a denied request or submit a request through an authorized agent where permitted.

How to Submit a Request

Email info@rovasakern.com with the subject “Privacy Request.” Describe the request and provide the email address associated with your interactions with our store.

We may request information reasonably necessary to verify your identity or an agent’s authority. Verification requirements depend on the type of request and applicable law.

We will respond within the period required by applicable law and explain any permitted extension or reason a request cannot be fulfilled. If you wish to appeal a decision where an appeal right applies, reply to our response or contact us with the subject “Privacy Appeal.”

We will not unlawfully discriminate against you for exercising applicable privacy rights. Some information may need to be retained for legal obligations, security, or transaction records.

9. Security & Retention

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No online transmission or storage system can be guaranteed completely secure.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, supporting customers, maintaining required records, preventing fraud, and resolving disputes.

Retention depends on the nature of the information, the purpose for which it is used, and applicable legal requirements. When information is no longer needed, we take appropriate steps to delete, deidentify, or otherwise dispose of it.

10. Children’s Privacy

Our website and shopping services are intended for adults. We do not knowingly collect personal information from children under 16.

If you believe a child under 16 has provided personal information to us, contact info@rovasakern.com so we can investigate and take appropriate steps to delete it.

Where applicable, we follow the requirements of the U.S. Children’s Online Privacy Protection Act (COPPA) concerning personal information collected from children under 13.

11. Third-Party Services

Our website may link to independent websites, payment services, social platforms, or other third-party features. Their handling of information may be governed by their own privacy policies.

Please review those policies before providing information or using their services. A link does not mean we control or endorse all of a third party’s privacy practices.

This section does not remove our responsibility for our own handling of personal information or any obligations imposed by applicable law.

12. International Processing

We operate through providers and business partners that may process information in the United States or other countries. Privacy laws in those locations may differ from the laws where you live.

Where applicable law requires safeguards for international transfers, we will apply the required measures. Visiting our website does not waive any mandatory privacy rights.

13. Changes to This Policy

We may update this policy to reflect changes in our services, information practices, or legal requirements. Revised wording will be posted on this page.

Where required by law, we will provide additional notice or obtain consent before applying a material change. Continued use of the website does not replace consent where the law requires it.

14. Contact Us

For privacy questions, requests, or concerns, please contact us using the details below.

Email: info@rovasakern.com