1. What Payment Methods Do You Accept?

We accept PayPal and major credit cards through the payment options available at checkout.

The payment options displayed at checkout are the options available for your order. Availability may vary by location, payment provider, and eligibility.

2. Which Currency Will I Be Charged In?

Our orders are charged in U.S. dollars (USD). Please review the currency and total shown at checkout before completing your purchase.

If your card or payment account uses another currency, your bank or payment provider may convert the transaction using its applicable exchange rate. It may also charge currency conversion or international transaction fees.

Exchange rates and additional provider fees are determined by your bank or payment provider. Please contact them if you need details about the amount appearing on your statement.

3. Can I Pay in Installments?

A three-installment payment option may be available for eligible purchases when displayed at checkout.

If offered, select the installment option and review the provider’s payment schedule, eligibility requirements, and any applicable fees or interest before agreeing.

Availability and approval are determined by the payment provider. If an installment option does not appear at checkout, it is not available for that purchase.

4. How Do I Change or Cancel My Order?

If you notice an error after placing your order, email info@rovasakern.com as soon as possible, preferably within 2 hours after placing the order.

Please include:

• Your order number.
• The email address used at checkout.
• A clear description of the change or cancellation requested.

We will make reasonable efforts to help before shipment. Changes or cancellations may not be possible once processing has advanced or your package has been dispatched.

After shipment, we cannot modify the contents of the dispatched package. Contact us for help with the available next steps, including any return options under our Return Policy.

This operational request window does not limit statutory cancellation rights or other mandatory consumer protections.

5. What If I Haven’t Received a Confirmation Email?

If you cannot find your order confirmation, please try the following:

1. Check your email folders. Look in your spam, junk, and promotions folders.
2. Check the email address used at checkout. A typing error or a different email address may explain why the confirmation is missing.
3. Check your account, if available. If you placed the order using a customer account, sign in to review your order history.
4. Contact our support team. Send your name, checkout email address, approximate order date, and order number if you have it.